Order Delivery from Coffeeshop.md

About delivery methods

DELIVERY WEIGHT INDEXATION

Weight indexation (calculation) occurs automatically in the shopping cart. For each additional kilogram beyond the base threshold of 3 kg, an extra + 1.00 Leu per kilogram is added for the Chisinau zone and + 2.00 Lei for the Nationwide zone*.

Note on heavy parcels: Weight indexation is a strictly necessary logistics measure to cover subsequent handling and transit costs. Heavy or bulky parcels (professional equipment, bulk consumables) require significant logistical effort and generate additional fuel and handling charges from courier services; no delivery carrier can process a package 10 times heavier at the same basic rate.

Documents received upon delivery

Upon receiving the order, depending on your legal status and the selected payment method, you will receive the following official documentation:

1. Standardized Tax Invoice (Factură Fiscală) (printed paper format, delivered physically with the products).
2. Electronic Invoice (e-Factura) issued through the state system, with the bill payment generated and attached directly to your order in the system.
3. Invoice-bill (bon de plată) generated specifically for individuals.
4. Fiscal receipts issued by the cash register or electronic slips from the POS terminal (for credit card payments made upon delivery).
5. Official stamp on the fiscal receipt (optional, provided exclusively upon explicit client request).

All prices displayed on the coffeeshop.md platform include legal VAT (the standard 20% rate or the reduced 8% rate, where applicable, as mandated by active legislation for each product category).

Receiving the order

• Place orders 24/7 on coffeeshop.md;
• Add any product to the cart in your desired quantity;
• Leave comments if you require any additional arrangements (for instance, if you need a corporate tax invoice);
• Await a confirmation call from our Sales department team;
• The courier will contact you by phone half an hour (30 minutes) prior to arrival;

Await delivery at the specified address or call us to adjust the destination if necessary. Alternatively, we accept orders via phone, Viber, Telegram, WhatsApp, Live Chat, or email at [email protected], Monday-Friday from 09:00 to 18:00.

Payment methods

Return methods

coffeeshop.md prioritizes client satisfaction above all. We guarantee a full refund of financial resources or a replacement of purchased items if your claim is legally and commercially substantiated.

According to our operational guidelines, returns are handled easily: you only need to send a written notification by email to [email protected] with the subject "Return" and a brief explanation of the reason. Technical products and equipment (espresso machines, grinders) must be returned completely intact, with no signs of wear, in their original packaging, and accompanied by all included accessories. If a item was unpacked incorrectly, heavily used, or shows mechanical damage resulting from handling by the customer, processing the return will not be possible.

To consult the full set of rules, statutory processing timeframes, and extended details, please visit our dedicated page: Return Policy coffeeshop.md.