At coffeeshop.md, we want to make sure you are 100% satisfied with your purchase. We do not create bureaucratic barriers — if a product does not suit you, we encourage you to request a return or replacement. We only want happy customers!
1. Return Conditions and Timeframes
Any product can be returned within a maximum of 14 calendar days from the receipt of the order, under the following conditions:
- • Food Products / Consumables (coffee beans/ground/capsules, tea, syrups, toppings, etc.): Can only be returned if they are sealed (unopened), with the original packaging intact and without signs of damage. Due to hygiene and food safety regulations, opened products cannot be accepted back.
- • Equipment and Coffee Machines (coffee machines, grinders, accessories): Can be returned within 14 days, obligatorily unused, in their complete original packaging (carefully unpacked), without signs of wear, scratches, or liquids, accompanied by all original accessories and documents.
- • Non-Food Products (paper cups, cleaning detergents, bar consumables): Can be returned within 14 days, also unused and unpacked, maintaining the integrity of the packaging units.
*Return shipping fees are covered by the customer, in accordance with the store's Delivery Policy.
2. Return Procedure — Simple and Fast
To initiate a return or an exchange, follow these simple steps:
- Contact us: Call us at +373 61 151 865, text us on chat (Viber, WhatsApp, Telegram), or send an email to [email protected].
- Provide order details: Specify your order number.
- Choose the desired option: Mention whether you want a refund or a product replacement (with price recalculation).
- Payment Details (Refund):
- For Individuals (card / cash payment): Mention the receipt number and the name of the issuing bank. The money will be refunded to the card used for the payment or according to the legal procedure.
- For Legal Entities (corporate account): The amount will be refunded via direct transfer to the client's bank account (B2B).
Legal Framework (Republic of Moldova)
Consumer rights are guaranteed in accordance with the Law of the Republic of Moldova No. 105 of 13.03.2003 on Consumer Protection. According to Article 19, the consumer has the right to replace or return a non-food product of proper quality within 14 days, if this product does not suit them in terms of form, size, model, dimensions, color, or if it cannot be used for its intended purpose for other reasons. The return or replacement is processed if the product has not been used, has not lost its consumer qualities, and if there is evidence that it was purchased from the respective seller.
Consumers facing clarity issues when purchasing a product or receiving a service can contact the State Inspectorate for Supervision of Non-Food Products and Consumer Protection:
- State Inspectorate for Non-Food Products Surveillance and Consumer Protection (ISSPNPC)
- Consumer Hotline: 022 51 51 51
- Address: mun. Chișinău, 78 Vasile Alecsandri Str.
